“It goes without saying that I’m very protective of my fans,” Swift wrote. Instagram Friday. “It’s really hard for me to trust an external entity with these relationships and allegiances, and it’s painful for me to watch mistakes happen without recourse.”
Swift blamed Ticketmaster for the turmoil, stating that there are “so many reasons why people are having such a difficult time” getting tickets.
“I’m not going to make excuses for anyone because we asked them many times if they could handle this kind of request and we made sure they could,” the singer wrote. “It’s really amazing that 2.4 million people got tickets, but what really bothers me is that a lot of them felt like they had multiple bear attacks to get them.”
Swift added that she would try to “figure out how this situation can be improved moving forward.”
Sales of the singer’s New Ira tour kicked off on Tuesday, but demand has upset the ticket site, anger Fans who could not get tickets. Customers complained that Ticketmaster would not load, saying that the platform did not allow them to access tickets, even if they had a pre-sale code for verified fans.
On Thursday, Ticketmaster announced that the sale to the public, which was scheduled for Friday, had taken place canceled due to “extraordinarily high demands on ticketing systems and insufficient remaining ticket stock to meet this demand.”
Swift added, “For those who didn’t get tickets, all I can say is that my hope is that there will be more opportunities for us to get together and sing these songs.”
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