GE Voluntarily Recalls LED Tube Lamps

GE has voluntarily recalled 2packs of T8 LED tube lamps sold exclusively at Lowes stores nationwide. The recall affects about 46,000 packages of two tube lamps (92,000 individual lamps) sold exclusively at Lowes stores November 2017 through April 2018 for about $15.

This recall involves GE Lighting’s 31243 LED13T8U840 LED two pack tube lamps. These units are most often used in basements, garages, utility rooms, and workshops. The GE logo and model information appear on a label near the tube’s base.

According to GE, during installation and removal of the lamps, the pins on one end of the lamp can be energized. The company indicated that people who accidentally touch these pins during either removal or installation risk electric shock or even electrocution.

Luxeon High Power

GE says that no injuries have been reported. However, to prevent even the possibility of such incidents, GE worked with the U.S. Consumer Product Safety Commission to initiate a FAST Track recall. GE advises consumers to immediately contact GE Lighting to receive instructions on safely removing the LED tube lamps and to receive a refund in the form of a $17 Lowes gift card. The company warns that consumers should make sure the light switch is “off” before attempting to change all LED tube lamps.

Consumer Contact

Consumers are asked to contact GE Lighting at 800-338-4999 from 8 a.m. to 8 p.m. ET Monday through Friday, email at or online at and click on “Product Safety Information” for more information.

Model Product Code and Description

GE Lighting

31243 LED13T8U840/2PKL
Made in China

USCPSC points out that federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

Consumer Product Safety Commission Contact

CPSC urges consumers to report a hazardous product or a product-related injury at or by calling CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline
The CPSC says that consumers can call the CPSC’s Consumer Information Hotline at the toll-free number if they have questions about a recall:
800-638-2772 (TTY 301-595-7054)
from 8 a.m. – 5:30 p.m. ET; Also, the Commision notes that messages can be left anytime, and says that consumers should call to get product safety and other agency information and to report unsafe products.